Fraud Detection and Important Guidelines
1rupay.com does not charge its customer for any kind of loan, credit card, mutual fund or credit report*.
In case you receive a call, SMS, email or any kind of communication from someone claiming to be a 1rupay.com representative and asking for any kind of fees/charge/monetary compensation in return of a loan, credit card or any financial product, please alert us on: care@1rupay.com or 8617759047(9:30 am – 6:30 pm) Monday to Saturday.
*Please Note: 1rupay.com offers advisory services for customers who want to improve their credit score. A nominal fee is charged for this. There may also be nominal charges like Payment Gateway Charges, Stamp Duty etc. which may be charged for Mutual Fund investments on 1rupay.com.
To prevent frauds, here are 3 simple things you can watch out for:
- All our emails end with “@1rupay.com”
- All our website URLs follow the format “1rupay.com/”
You can apply for loans, credit cards, mutual funds or any product/service from 1rupay.com only through the 1rupay.com website or offline.
1rupay.com is one of the largest online/offline marketplaces for financial products in India, with over 10 million customers visiting the platform every month from more than 120 cities & towns. Being an ISO certified platform, we take all preventive steps to safeguard the best interests of our customers. However, we urge our consumers to be vigilant too and stay aware of fraudsters at all times.
Here’s how Fraudsters Operate.
Step 1: The fraudster poses as an employee of 1rupay.com and calls the customer offering a loan.
Step 2: He gives you various attractive offers and assures you get your loan sanctioned instantly without a credit score or valid documentation if you transfer him a certain amount.
Step 3: Once you fall into the trap and transfer him the money, you won’t hear from him/her again.
What Are the Ways in Which a Fraudster May Get in Touch With You?
• Fake websites: The design, colour combination, content or even the URL of these fake websites may look very similar to our website. Please make sure that you are on the right website and do not fill any personal information unless you are sure of its authenticity. Note – Any link from the 1Rupay website will start with “1rupay.com/”
• UPI handles: A fraudster posing as an employee of 1rupay.com may send you his UPI ID and asks for payment to process your loan or credit card and these IDs may look authentic as they may carry our brand name in them. Please remember 1rupay.com It’s associate will never demand any money for getting the Loan/Credit Card Processed/Passed.
• WhatsApp or other social messaging platforms and SMS: You might also receive a SMS or a message on WhatsApp from these fraudsters. These messages may have fake offers or misleading information. You can verify these by calling us on 8617759047 (9:30 am – 6:30 pm) Monday to Saturday or visit our website
• Fake calls: You may get a fake call from unknown numbers asking you about your personal information like salary, bank account details, credit/debit card information, CVV, OTP etc. 1rupay7.com or any financial institution will never ask for such information. Please do not share your personal information with anyone.
• Fake emails: You may receive fake emails from fraudsters selling you products on behalf of 1rupay.com or asking for your personal information like credit/debit card details, passwords, etc. Please note that all the emails that you receive from 1rupay.com ends with “@1rupay.com. Please do not reply to fake IDS that may look
like: abc@1rupay.com or abc@1rupay.com.com
To get information about our services and products or to know how we work you can get in touch with us through the following touch points:
• Call: 8617759047 (9:30 am – 6:30 pm) Monday to Saturday
• WhatsApp: 8617759047
• Email: care@1rupay.com